2023 sales: $1.3 billion
Previous ranking: 18
Employees: 2,087 full-time, 5 part-time
15147 N. Scottsdale Road, Suite 210
Scottsdale, AZ 85254
Phone: (602) 749-2100
Website Executives
CEO: Mike Nelson
CFO: Cindi Dutton
CHIEF COMMERCIAL OFFICER: Ross Crowder
COO: Travis Markel
CHIEF MARKETING OFFICER: Jeff Zotara
CHIEF INNOVATION OFFICER: Kevin Schneider
CHIEF PEOPLE & DIVERSITY OFFICER: Jennifer Strauel
CHIEF LEGAL OFFICER: Trevor Steege
COMPANY FACTS
* Privately held company.
* Panda Midco is parent company.
* Sales: 100% leisure.
* Part of Signature Travel Network, CLIA, IATA and ASTA.
2023 DEVELOPMENTS
* Launched a vacation rental offering; expanded international capabilities; introduced more sophisticated inventory and pricing algorithms; improved marketing technology (optimizing user experience, lead generation, segmentation, personalization and automation); and modernized telephony infrastructure.
* Invested in contact center technology to leverage AI capabilities, enhance member interactions and provide swifter and more convenient support across preferred communication channels.
LOOKING AHEAD
* Launching innovative features to help travelers get the best price on the most relevant options.
* Deploying AI-powered capabilities to improve the user experience in their channel of choice.
* Broadening international capabilities (inventory, languages, etc.) to meet the expanding needs of partners.
* Investing in the technology to provide partners with the most robust and flexible solutions.
* Booking volume continues to be strong across the portfolio, with no signs of slowing, the company says.