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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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River Cruise
Uniworld will celebrate 50th anniversary with 50-night river cruise
Guests on this journey in 2026 will sail on five of Uniworld's SuperShips on waterways in Europe and Egypt.
Rhine and Douro sailings are hot this summer
Demand is strong throughout Europe. Tauck says river cruise sales are up 13%, and Amadeus River Cruises has a robust waitlist.
Viking buttresses Olympics advertising with France-focused webpage
Along with its NBC advertising, Viking launched its "Summer of France" page, highlighting the company's river and ocean...
These are the rivers travelers are sailing this summer
Suppliers say their departures sold out or nearly reached capacity earlier in the season this summer.
The revived Victory Cruise Lines opens 2025 reservations
American Queen Voyages founder John Waggoner has brought back the Victory brand and is refurbishing two coastal ships that will...
Tauck offers advisors a marketing tool for river cruise groups
The technology is powered by destination-content platform Approach Guides.
Did water-gun protest in Barcelona cross a line?
Tourism professionals said that when residents squirted visitors while protesting overtourism, they sent the wrong message.
Le Boat offering guests a hand with new Skipper for Hire program
The program enables guests sailing on the Canal du Midi in France to hire a professional skipper to show them the ropes on the...
Abercrombie & Kent's luxury riverboat in Peru will be called Pure Amazon
Pure Amazon will debut in 2025, sailing three- and four-day cruises.
Obituary: Tour operator owner and USTOA chairman John Stachnik
Stachnik co-founded Mayflower Tours with his wife, Mary, and was a two-time chairman of the U.S. Tour Operators Association.
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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