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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Hornblower Group chooses a veteran hotel exec as its new CEO
Mike Flaskey has held leadership posts at Wyndham Vacation Resorts and Starwood Hotels & Resorts and most recently was CEO of...
A focus on overtourism overlooks destinations' problems
Overuse of the term "overtourism" is leading to what travel experts call a generalization of specific problems that arise in...
Here's how to find safer helicopter tours for clients
One independent consultant says some operators are better than others at reducing accident risk.
U.S. softens language on crime in updated Jamaica travel advisory
The State Department maintained a Level 3 travel advisory for Jamaica but said "tourist areas generally see lower rates of...
Africa's action plan for adventure travel
Destinations on the continent are encouraging visitors to get out of their safari vehicles and try activities like...
Perillo adds Portugal to destination roster
In 2025, the operator is including the country in a 12-day tour that begins in Spain.
Classic Vacations adds commissionable excursions to booking engine
Travel advisors using Classic's new booking engine can book Project Expedition activities and integrate them into their...
Around the world on a private jet tour -- A Summer Series episode
This episode's subject is the ultimate tour: traveling around the world by private jet. We talk about who books, the work...
Is the travel industry ready to engage with climate justice?
A new report, "Climate Justice in Tourism," pushes to show how climate change affects people disproportionately and why it's...
Intrepid Travel is making the leap into hotels
The adventure tour operator is venturing into lodging with an acquisition strategy that aims to improve the way guests...
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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