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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Consumer Trends
2016 Consumer Trends
Our annual survey of consumers tracks changes in how travelers find a travel agent, why they use social media, who uses...
2015 Consumer Trends
Travel Weekly’s annual report on the way consumers research, shop and book travel, what they are buying and why.
2014 Consumer Trends
Travel Weekly's annual survey of leisure travelers reveals what travel agency clients — and potential clients — are buying. And...
2013 Consumer Trends
In our annual Consumer Trends survey, we take the pulse of consumers' travel-purchasing behavior.
2012 Consumer Trends
Our latest survey of people who buy travel reveals much about how the market's changing, but it also underscores a constant:...
2011 Consumer Trends
The studies cited in this year's Consumer Trends report paint a remarkable portrait of the U.S. traveler in 2011. Research...
2010 Consumer Trends
For the travel industry, it seems that the worst is over. As forecasts for the year ahead predict a modest increase in demand,...
2009 Consumer Trends
How is the recession affecting leisure travel? The 2009 National Leisure Travel Monitor offers insights gleaned from its annual...
2008 Consumer Trends
Consumer Trends 2008 reviews agency influence on consumers in terms of business and leisure travel, confidence in the travel...
2007 Consumer Trends
2007 Consumer Trends The rush to Next: Travelers pursue the next new thing Introduction S mart travel marketers know that a...
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