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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Corporate Travel
With AmTrav, Breeze Airways inks first corporate travel deal
With its AmTrav partnership, Breeze is launching an exclusive BreezeCorp bundle featuring business traveler-friendly benefits.
U.K. to investigate Amex GBT-CWT deal more closely
The U.K.'s Competition and Markets Authority said it is worried that the travel agency merger could impact quality of service,...
Anita Salvatore, new CEO of CTM North America, notches win for women in travel
Salvatore's ascension means five of the 10 largest U.S. travel agencies will have women in the role of either CEO or president.
Five things to know when buying an agency
If your attorneys have never been involved in travel-industry acquisitions, here's what they probably don't know about.
Alienating travel agencies could cost American Airlines $1.5 billion
The airline has ceased its laser focus on direct and NDC distribution, but the damage has been done.
Southwest will adopt assigned seating and add extra-legroom seats
The airline expects to open bookings for the assigned-seating system sometime in 2025.
Hawaiian Airlines pushes NDC content live in Sabre
The launch makes Sabre the first GDS to list NDC-enabled Hawaiian fares.
Focus on business travel: Putting generative AI to work
Travel management companies are deploying low-risk AI tools while laying the groundwork for more complex uses -- with the...
International SOS promotes Kate King
King was named director of global travel partnerships for the company, a provider of travel risk management services.
United weathers the industry overcapacity that is crushing low-cost airlines
United Airlines reported that its profit margin shrunk in the second quarter because industrywide domestic overcapacity drove...
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
Delta's chief operating officer will depart this month
The U.S. still forbids travel to North Korea
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