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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Cover Story
Examining how travel advisors book hotels
We surveyed nearly 450 advisors on how they book accommodations for their clients. The results shed light on booking channels,...
Focus on LGBTQ+: What queer families want from travel
Queer families are a distinct and growing subset of the LGBTQ+ community. Like all families, they come in many forms and have...
Meet the advisor class of 2024
The pandemic made travel advisors' jobs tougher than ever. But demand for their services has never been higher. In a multi-year...
Cruise control: Overcrowding, pushback and how the industry is trying to help
Efforts to curb cruise calls have intensified since the pandemic. Lines are working with destinations to be part of the...
Here's how Mexico's myriad infrastructure projects will reshape tourism
With major highway, airport and rail projects opening at the same time, Mexico is preparing for an influx of travelers to...
Consumer Travel Editors Roundtable: Four massages a day if you wish ...
In the second installment of this year’s Consumer Travel Editors Roundtable, the group discusses trends in luxury, cruising and...
Consumer Travel Editors Roundtable: Multiple narratives
In the first installment of this year’s roundtable, a unique tour operator and top travel editors tackle whether tourism's...
Height of luxury: Private jet tours
For a certain traveler who has the means and the desire to see a lot of the world in a small window of time, there’s only one...
A river cruise adventure in Gambia and Senegal
With untrampled wild places and rich historical and cultural offerings, Gambia and Senegal must balance the desire to boost...
Big and small resorts: The Colorado ski experience
Large resorts have poured hundreds of millions of dollars into new lifts, terrain and amenities. Smaller ski areas, meanwhile,...
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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