2023 sales: $121.2 million
Previous ranking: Unranked
Employees: 64 full-time, 2 part-time
4800 Cox Road, Suite 200
Glen Allen, VA 23060
Phone: (804) 747-7077
Website Executives
FOUNDER/CHAIR: Josee G. Covington
PRESIDENT/CEO: W. Paul Covington
COMPANY FACTS
* Privately held company.
* Sells products directly to consumers.
* Works with eight independent contractors.
* $1.8 million of sales completed by hosted agents.
* Sales: 77% business, 19% leisure, 4% other.
* A BCD Affiliate and member of Virtuoso and CBTG.
2023 DEVELOPMENTS
* Continued significant growth across all business lines.
* Hired staff to keep up with increased customer demand.
* Started GDS migration from Apollo to Travelport+ platform.
* Changed phone system to Microsoft Teams CallTower.
* Deployed AI in certain aspects of business.
LOOKING AHEAD
* Finishing migrating from Apollo to Travelport+.
* Refreshing tech stack.
* Completing the shift of core systems to the cloud.
* Developing new talent.
* Expanding NDC content in agent desktop and online booking tool systems.
* Company is optimistic for 2024. Sales in corporate, leisure and meetings and events business areas have remained robust, exceeding both 2022 and 2019 numbers. It is noticing a change in the nature of corporate travel, however: a shift away from individual transient travel and toward group travel as corporations bring together their home-based employees for team building.