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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Cruise News
With bookings hitting record highs, cruise lines go on a building spree
One after another, contemporary and family-oriented cruise lines have collectively ordered 14 ships since January, many of them...
May I introduce you to Malaga?
The sophistication of Malaga, a port call on a Regent Seven Seas cruise, made an unexpectedly strong impression.
Igloo overnights stand out on Lindblad's Resolution
Lindblad Expeditions' two newest ships have all the things that most upscale ships have: a spa, a lounge, two bars, tasteful...
HX redoes travel advisor portal
The refreshed portal -- with access to updated marketing materials, brochures and webinars -- is another step in the expedition...
Princess Cruises' top package now offers unlimited specialty dining, drinks
With the change, the price for the Princess Premier package increases from $80 to $90 per day.
How cruising's private destinations are evolving -- A Summer Series episode
On this episode we're delving into cruising's private islands and private destinations: Their popularity, the explosion of...
Cruise lines adjust Caribbean itineraries to avoid Ernesto
Norwegian Cruise Line, Carnival and Royal Caribbean each have altered itineraries for multiple ships.
Getting into groups: Advice for travel advisors, Part 2
In Part 2 of our look at group travel, we explore the intricacies of building and managing groups on cruises, river cruises and...
Royal Caribbean's next ship class: Does size matter?
Chief marketing officer Kara Wallace said the Discovery project is in a stage where the team is brainstorming about what to...
Wrongful-death lawsuit filed over Titan submersible implosion
The family of Paul-Henri Nargeolet, who died in the implosion in 2023, has filed a $50 million lawsuit, accusing operator...
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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