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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Features
Avoya’s top-selling advisors give million-dollar advice
What makes a million-dollar advisor? While there is no single answer, at Avoya the recipe seems to consist of a few...
Getting into groups: Advice for travel advisors, Part 2
In Part 2 of our look at group travel, we explore the intricacies of building and managing groups on cruises, river cruises and...
After American's mea culpa to trade, TMCs signal they're ready to listen
The airline says it's looking to rebuild relationships with travel agencies; their CEOs are cautiously optimistic about...
Overtourism solutions: Putting the residents first
"Research shows if residents and workers are not content, then the tourists won't be," said Simon Hudson, a tourism professor...
Getting into groups: Advice for travel advisors, Part 1
Group travel can be rewarding but challenging for advisors to sell. In this two-part series, we tap industry professionals for...
Travel's boom run of bookings may be tapering off this year
The normalization of demand at travel agencies is on par with what many in the travel sector are reporting.
Advisors seek destination solutions, new contacts at this year's GTM
Advisors said they want to grow their business, but how they planned to do that varied. Many were looking for new destinations,...
Focus on business travel: Putting generative AI to work
Travel management companies are deploying low-risk AI tools while laying the groundwork for more complex uses -- with the...
2024 has been a mixed bag for travel agencies
After a record 2023, many advisors are doing even better this year, but just as many say demand is plateauing or falling.
For travelers avoiding crowds, it's the summer of destination 'dupes'
Would your clients trade South America for Europe? Malta for Italy? Laos for Thailand? Less crowded alternatives to popular...
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The DOJ didn't challenge the Alaska-Hawaiian merger. What will the DOT do?
Environmental protestors disrupt cruises in the Netherlands
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Universal Orlando's new luxury hotel will have an entrance to Epic Universe
In summer 2026, Princess will operate two ships in the Caribbean
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