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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Features
Gravity Haus breaks the adventure lifestyle mold in ski and mountain hot spots
Though the product differs in each locale, Gravity Haus aims to merge "work, play and outdoor adventures at world-class...
Anti-tourism sentiment has been bad news for short-term rentals
In destinations such as Barcelona and Maui, anti-tourism sentiment is fueling a new wave of legislation targeting short-term...
Intrepid Travel is making the leap into hotels
The adventure tour operator is venturing into lodging with an acquisition strategy that aims to improve the way guests...
Companies insure against a rainy day
Sensible Weather and WeatherPromise will compensate travelers when rain or other adverse weather conditions put a damper on...
Marriott's plan to compete for small-to-midsize business bookings could pay off, experts say
Designed for small-to-midsize businesses, the program is already sending ripples through an industry segment that some say has...
With hotel prices so high, a little something extra never hurts
Hoteliers recognize that even well-to-do guests feel they're being 'nickeled-and-dimed' for ancillaries on top of high rates....
Luxe hoteliers tout growth plans at L.E/Miami trade show
Expansion, whether in terms of property count, amenities or geographic scope, emerged as a theme at this year's show.
Examining how travel advisors book hotels
We surveyed nearly 450 advisors on how they book accommodations for their clients. The results shed light on booking channels,...
Demand for U.S. hotels drops, forecast adjusted
At the NYU International Hospitality Industry Investment Conference, STR president Amanda Hite said there's softness in the...
Warm welcome at renovated Teton Mountain Lodge & Spa
The hotel just last year finished a major renovation project where the lobby, rooms and Spur restaurant were completely...
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The DOJ didn't challenge the Alaska-Hawaiian merger. What will the DOT do?
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Universal Orlando's new luxury hotel will have an entrance to Epic Universe
In summer 2026, Princess will operate two ships in the Caribbean
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