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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Features
A focus on overtourism overlooks destinations' problems
Overuse of the term "overtourism" is leading to what travel experts call a generalization of specific problems that arise in...
Intrepid Travel is making the leap into hotels
The adventure tour operator is venturing into lodging with an acquisition strategy that aims to improve the way guests...
The Travel Corporation is sold to private equity firm
The acquisition by Apollo Funds ends the Travel Corporation's run of more than a century as a privately held company owned by...
Classic Vacations deepens investment in travel advisors
The luxury travel wholesaler in 2023 quietly began what it calls its "Classic Renaissance," and this year Classic has been...
My dinner with Steve Perillo, 'Mr. Italy Jr.'
A conversation reveals reasons for Perillo Tours' sustained success and how budding expansion plans will take the company...
ALG Vacations levels up with new luxury collection
Luxe by ALG Vacations will feature luxury hotels and concierge services in the destinations where ALG Vacations operates.
Tour operators squeezed in Europe as some hotels put groups on the shelf
European hotels that turn away group business in favor of more lucrative independent bookings may be risking their reliable,...
Consumer Travel Editors Roundtable: Multiple narratives
In the first installment of this year’s roundtable, a unique tour operator and top travel editors tackle whether tourism's...
ALG Vacations' Cancun 'mega-fam' is a hit with advisors
More networking, more training and more site inspection opportunities were on the menu at the first of the company's...
ALG Vacations hosts first 'mega-fam' in Cancun
About 150 travel advisors gathered at the Breathless Riviera Cancun, participating in ALG Vacations' new fam method.
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