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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Features
G Adventures softens a trip's rougher edges with Geluxe
With its new line of Geluxe tours, G Adventures aims to fill what the tour operator said is a gap in premium adventure travel.
G Adventures shows the fruits of community tourism in Peru
G Adventures created the GX Summit to celebrate community tourism, which benefits travelers, suppliers and locals through a...
Family vacations on a 'grand' scale with Lindblad
Louisa May Alcott once said, "Every house needs a grandmother in it." The same might be said for a travel advisor's Rolodex.
Tour operators call for limits on Galapagos land visitors
The International Galapagos Tour Operators Association wants the Ecuadorian government to adopt a zero-growth tourism strategy...
United sales execs on NDC plans and agency relationships
Airlines editor Robert Silk spoke with Doreen Burse and Glenn Hollister about the carrier's broader plan for NDC and its...
United Airlines will pull basic economy fares from legacy GDSs
Basic economy will only be bookable via United.com, the United app and NDC-enabled channels -- including NDC offerings in the...
Avianca debuts seasonal San Salvador-Las Vegas flights
The carrier is offering three weekly flights from San Salvador to Las Vegas.
Focus on Hotels: Agricultural tourism is a growing trend
Luxury hotels and resorts are putting their farm experiences front and center, catering to guests who dig authentic experiences...
Adventures by Disney adds destinations for 2024
Colombia and Canada's Maritime Provinces will be the focus of two new eight-day itineraries.
Consumer Travel Editors Roundtable: Roadtrip
At Costa Rica's Nayara Resort, top travel editors tackled topics such as the demand surge, luxury, cannabis, cruise,...
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The DOJ didn't challenge the Alaska-Hawaiian merger. What will the DOT do?
Environmental protestors disrupt cruises in the Netherlands
How important are free checked bags? Southwest is surveying customers
Universal Orlando's new luxury hotel will have an entrance to Epic Universe
In summer 2026, Princess will operate two ships in the Caribbean
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