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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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First Call
Avalon Alegria brings happiness to Portugal's Douro
By Nicole Edenedo
|
March 30, 2024
The resort vibe is strong on the newest ship to join Avalon Waterways' fleet and its first to sail the Douro River.
Sun Princess awash in light and multigenerational offerings
By Andrea Zelinski
|
March 14, 2024
True to its name, light is a significant feature on the Sun Princess. Its spaces were built for a multigenerational clientele.
Carnival Jubilee celebrates Texas and the deep blue sea
By Andrea Zelinski
|
March 2, 2024
The Jubilee might be the third vessel in its class, but it is the first new ship from any cruise line to homeport in Galveston,...
The little things add up on Regent's Seven Seas Grandeur
By Tom Stieghorst
|
February 12, 2024
Beyond the gourmet dining, well-appointed suites and bespoke excursions, it is the service moments that put Regent over the...
Inside and out, Emerald Sakara is all about space
By Tom Stieghorst
|
December 16, 2023
The 100-passenger yacht is for people who might want a cruise, but not one that comes with 500 passengers, never mind 5,000.
Having a great time getting to know the Explora I
By Tom Stieghorst
|
October 5, 2023
Explora Journeys' first ship is comfortable, tasteful, quiet, relaxing and warm.
American Cruise Lines debuts its first catamaran cruiser
By Andrea Zelinski
|
September 30, 2023
If the trend for large cruise ships is to make them feel like floating resorts, American Cruise Lines' vessels are going in the...
Shining a light on the spacious new Viking Aton
By Nicole Edenedo
|
September 23, 2023
Fans of Viking's river ships now have more opportunities to sail Egypt's Nile River, thanks to the addition of the Viking Aton...
Silversea achieves a breakthrough in luxury ship design with the Silver Nova
By David Swanson
|
August 25, 2023
The Silver Nova's unique design refocuses passengers on the sea and destinations. It is Silversea's largest and most ambitious...
Noticing the nuances at the Seabourn Pursuit handover
By Rebecca Tobin
|
August 6, 2023
A preview of the luxe line's second expedition ship.
First Call: Viva Two's inviting design is a conversation starter
By Nicole Edenedo
|
May 13, 2023
The ship is already distinguishing itself in the market, but its forward-thinking design also stands to help the line attract...
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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