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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Government Affairs
DOT chief warns airlines about their refund obligations
In a letter sent to airline CEOs, Pete Buttigieg said the DOT is "concerned that some airlines may not be disclosing that...
U.S. court blocks DOT's new rule on ancillary fee disclosure
The rule would have required airlines to disclose full fares, including all ancillary fees, when a flight search is conducted.
U.S. softens language on crime in updated Jamaica travel advisory
The State Department maintained a Level 3 travel advisory for Jamaica but said "tourist areas generally see lower rates of...
DOJ extends review period for Alaska-Hawaiian merger
The review period has been extended to Aug. 15.
FAA says it has increased safety oversight of Southwest Airlines
The FAA is watching Southwest more closely following a series of recent incidents, including a July 14 flight into Tampa that...
DOT will investigate Delta's operational meltdown
Delta has canceled more than 5,400 mainline flights following the CrowdStrike outage on July 19, and flyers are encountering a...
Fred Dixon brings lessons from NYC Tourism to his new role at Brand USA
For Dixon, the move from overseeing tourism strategy for one of the world's most visited cities to overseeing the strategy for...
Will Mexico's new leader help ease tensions with U.S. over aviation?
The DOT contends that capacity reductions at Mexico City's Benito Juarez airport done during the Lopez Obrador administration...
Airlines vie for five new roundtrip slots at Reagan National
American, United, Delta, Alaska, Southwest, JetBlue, Spirit and Frontier have each applied for an authorization for the...
EU gives green light for Lufthansa Group to acquire Italian airline ITA
The European Commission said Lufthansa and ITA Airways made concessions that alleviated its competition concerns.
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
Delta's chief operating officer will depart this month
The U.S. still forbids travel to North Korea
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