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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Cruise Insights
An advisor's journal tracks the current events that impacted cruise sales
Do you remember the regulatory changes, weather events and technical meltdowns that impacted July cruise sales? Anthony Hamawy...
Royal Caribbean's next ship class: Does size matter?
Chief marketing officer Kara Wallace said the Discovery project is in a stage where the team is brainstorming about what to...
Another way for cruising to reduce emissions: Smart itinerary planning
MSC plans to use a planning tool called OptiCruise to reach what it described as "optimum efficiency" without sacrificing...
Why Royal Caribbean picked a California deployment over China
The decision to move the Ovation to the West Coast was based on maximizing performance, said Royal Caribbean International CEO...
Smooth sailing for cruise bookings
Even with the threat of an intense hurricane season ahead, the volatility of the election and new price-disclosure challenges,...
The Utopia of the Seas: High-energy fun on Royal's new, short-cruise ship
Royal Caribbean's sixth Oasis-class ship has a party vibe, and the line is marketing Utopia as "the world's biggest weekend."
Regent's summit: Thoughts on competition, exclusive excursions and more
For the first time in at least a decade, Regent Seven Seas Cruises assembled a summit of top sellers to query them about what's...
Some destinations are curbing cruising. Is Greece next?
Greece's prime minister said the government may create a process to reduce the number of ships calling at the most popular...
A look at Juneau's plan to curb cruise tourism growth
Cruise caps in Alaska's capital will give officials time to improve passenger flow and create "balance" for residents. But...
Viking's first earnings call tells a familiar story
Like the Big Three cruise companies, which have been bragging for months about their record booked position, Viking's bookings...
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The DOJ didn't challenge the Alaska-Hawaiian merger. What will the DOT do?
Environmental protestors disrupt cruises in the Netherlands
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Universal Orlando's new luxury hotel will have an entrance to Epic Universe
In summer 2026, Princess will operate two ships in the Caribbean
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