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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Africa Middle East Insights
Africa's action plan for adventure travel
Destinations on the continent are encouraging visitors to get out of their safari vehicles and try activities like...
Making safaris more affordable for solo travelers
Some operators on the continent have begun to waive single supplements in some instances. But it doesn't make sense for all.
Despite rising prices, demand for safaris keeps getting stronger
Officials weigh in on what's behind the rising interest in safaris but wonder when even affluent travelers will say enough is...
Choosing the right safari or wildlife operator for your clients
How can travel agents be sure they are choosing the operators and activities that put the welfare of animals first? Here are...
Is it time to look beyond lions and Land Rovers?
Travel professionals increasingly are urging suppliers on the continent to broaden their focus beyond safaris to attract a more...
Women making their mark on safaris
A new generation of female safari guides is changing the face of the safari experience: stepping up to drive vehicles, lead and...
Africa's defining travel trend for 2024
Tourism officials say they're seeing a surge in demand for authentic, immersive travel as travelers seek transformative...
Five wellness trends to keep an eye on in 2024
Officials at some of Africa's top suppliers offer their take on the types of experiences they think travelers will be most...
Sustainability: Top priority or an afterthought when making Africa travel plans?
Travel advisors and suppliers weigh in on whether things like overtourism and ecofriendly practices factor into vacation...
Is South Africa a good fit for Club Med?
As Club Med goes ahead with plans to bring a "bush-and-beach" experience to KwaZulu Natal, some tourism players are skeptical...
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