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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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USA Insights
Interstate debacle emphasizes the need for a high-speed L.A.-Vegas train
An overturned truck carrying hazardous materials shut down the main thoroughfare between the two cities for nearly two full...
Can a new music fest rev up hotel bookings during Grand Prix week?
Though race weekend was "great financially" for the city, occupancy and ADR were among the lowest the city recorded in 2023....
Efforts to clear the air in casinos go up in smoke
Shareholders of Caesars Entertainment, Bally's and Boyd Gaming all overwhelmingly voted against proposals to study potential...
Momentum builds for raising the tax threshold on slot winnings
The $1,200 tax-reporting threshold, in place since 1977, may soon increase significantly if Congress and an IRS advisory group...
'Great stories to tell': Mob Museum's Geoff Schumacher on Vegas history
The museum's vice president of exhibits and programs sat down for a Q&A session with Las Vegas editor Paul Szydelko.
Rio owner on his vision for the renovated hotel
Dreamscape Cos. founder Eric Birnbaum spoke with Las Vegas editor Paul Szydelko, sharing details about the $350 million refit...
What do visitors really think about Vegas vacations?
The most recent Las Vegas Visitor Profile provided very satisfying results for tourism officials.
Firing up Las Vegas' first cannabis lounge
A conversation with Christopher LaPorte on what it took to get Smoke and Mirrors up and running and what he envisions for the...
Vegas 2023: Strength in numbers
Las Vegas' year-end tourism numbers show the city well on its way to a full Covid recovery and closing in on prepandemic...
The resort fee debate continues
Several developments have kept the issue on the front burner since President Biden's State of the Union address a year ago,...
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The DOJ didn't challenge the Alaska-Hawaiian merger. What will the DOT do?
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