2023 sales: $375 million
Previous ranking: 34
Employees: 61 full-time, 11 part-time
50 Pearl Road, Suite 300
Brunswick, Ohio 44212
Phone: (888) 227-0845
Website Executives
PRESIDENT/CEO: Rick Zimmerman
SVP, OPERATIONS: Lisa Findura
VP, SALES AND MARKETING: Geoff Cox
VP, FINANCE AND ADMINISTRATION: Karen Siburt
VP, INDUSTRY RELATIONS: Anita Pagliasso
VP, AGENT ENGAGEMENT: Bill Coyle
COMPANY FACTS
* Privately held host agency.
* Owned by Rick Zimmerman.
* Works with 5,096 independent contractors.
* Sales: 100% leisure.
* A member of Travel Leaders Network.
2023 DEVELOPMENTS
* Experienced record attendance at in-person events and hosted new events, including the Luxury Symposium and the Social Media Seminar at Sea.
* Received numerous industry awards, including the Travel Leaders Network's Chairman's Host Award, Celebrity Cruises' Host Agency of the Year and the Cascade Capital Corp. Business Growth Award.
* Developed a comprehensive online DEI Resource Library to support agents in marketing and selling travel to diverse clients.
* Increased professional development of staff through personalized, strengths-based coaching.
* Launched several initiatives, including the KHM Print Shop and Travel Stories Unpacked podcast on YouTube.
LOOKING AHEAD
* Enhancing education and events, including a new group camp event, live streaming options and in-destination learning extensions.
* Introducing a Diamond Elite level to the Pinnacle Program to recognize and reward highest-producing agents.
* Preparing for company's yearlong 20th anniversary celebration next year, which will kick off at the Crystal Conference in Orlando in March.
* Expanding its new marketing hub with social media and email resources, templates and the ability to schedule individualized coaching sessions.
* Increasing its focus on helping agents through engagement, sales and marketing education and industry involvement.
* Despite an overall Q1 slowdown in the industry in new bookings compared to 2023, expects to have a record-breaking year with more than $400 million in traveled sales. The booking window, especially for cruises, continues to be extended with most cruises now being booked 10-plus months out. Pricing remains strong.