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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Legal Briefs
Six tips for getting the best GDS deal
It's never been a better time to renew to an improved GDS contract. In my experience, there are six keys to getting the best...
How not to be the 'merchant of record'
The DOT interprets its rule to mean that if you issue a receipt for cash, check or wire, then you are the merchant of record....
Defining terms in DOT's airline refunds rule
I predict chaos as a result of the DOT's rules that will lead to many agencies deciding to stop selling airline tickets.
Can a family member inherit my travel clients?
An independent contractor wonders how she can bequeath her book of business to her daughter.
Noncompetes are about to become illegal
With little publicity, the FTC adopted the rule banning noncompetes last month. It goes into effect on Sept. 4, and it will...
The DOT has deputized state AGs
Earlier this year, the DOT authorized officials in 18 states and territories to investigate whether travel agencies (as well as...
Is the DOT's refund rule still 'anti-agent'?
Even though the DOT limited the application of the final rule, it will still create a substantial burden on many agencies. I...
Don't risk antitrust violations to keep staff
Good help is hard to retain, but these plans to discourage defections are illegal.
Client's DUI could keep him out of Canada
As a general rule, the Canadian federal government considers DUI to be a serious criminal offense for which someone will be...
How to get rid of an IC
A good contract will guide you if you need to part ways with an independent contractor.
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
Delta's chief operating officer will depart this month
The U.S. still forbids travel to North Korea
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