2023 sales: $802 million
Previous ranking: 21
Employees: 585 full-time
3102 Omega Office Park Drive
Fairfax, VA 22031
Phone: (703) 359-0200
Website Executives
PRESIDENT/CEO: Gloria Bohan
EVP: Goran Gligorovic
COMPANY FACTS
* Privately held company.
* Sells directly to consumers through mix of hosting and franchising.
* Sales: 75% business, 22% leisure, 3% other.
* Subsidiary Cruise.com, with $210 million in revenue, was launched in 1998. Subsidiary TravTech, with $21 million in revenue, is a travel technology company and offers software solutions focused on travel agencies and corporations.
* A member of the GlobalStar consortium.
2023 DEVELOPMENTS
* Celebrated 51 years of operation.
* Upgraded technology to enhance the efficiency and effectiveness of services, including advanced booking systems, AI-driven tools for personalized travel recommendations and security measures for clients' information.
* Introduced travel packages and experiences to meet the demands of travelers, including ecofriendly travel options and curated experiential journeys.
* Adjusted business model to optimize operations and better serve clients.
* Implemented a Zoom phone system to streamline client calls.
* Secured new clients and forged strategic partnerships with key industry players.
LOOKING AHEAD
* Updating Omegalytics, the company's proprietary reporting package, with a fresh look and enhanced features for more comprehensive and insightful data analysis.
* Integrating AI and machine-learning technologies into booking systems to provide more accurate and personalized travel recommendations.
* Enhancing mobile app Omega Go!, providing a smoother and more intuitive user experience.
* Anticipating more demand for personalized experiences, leveraging technology to provide customized recommendations and seamless booking experiences.
* Focusing on sustainability and responsible tourism, with ecofriendly accommodations, carbon-neutral transportation options and immersive cultural experiences that support local communities.
* Embracing digital transformation, including AI and data analytics.
* Regarding Q3 and Q4, company officials observed that hybrid work models continue to affect corporate travel patterns and employers are also prioritizing duty of care for their travelers. Employers want TMCs to assist with knowing where their travelers are and how to stay in contact with them while traveling.
* Remaining optimistic about the prospects for 2024. By staying agile, embracing innovation and prioritizing customer care, Omega says it is well-positioned to navigate the opportunities ahead in the dynamic travel industry landscape.