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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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On The Record
Playa Hotels & Resorts' Fernando Mulet on expansion and the all-inclusive market
Playa's chief investment officer talks about what the company has accomplished and where it's headed.
Tom Jenkins of the European Tourism Association on Paris and the Olympics
In the past, the association has noted a negative effect on inbound tourism during the Olympics. Could this be true for Paris?
Vail Resorts' Kate Wilson on ecofriendly goals and challenges
In 2017, the company announced it was targeting a net-zero operating footprint by 2030. Wilson discusses its progress and how...
David Solis of Ultimate Jet Vacations on challenges for travel wholesalers
Tours editor Nicole Edenedo spoke with Solis about how the company is doubling down on its service commitment this year, and...
Former Celebrity CEO Lisa Lutoff-Perlo talks about her new book
Two months before her planned departure from the cruise industry, Lutoff-Perlo spoke with cruise editor Andrea Zelinski about...
Montage's Jason Herthel on new resorts in New Jersey and beyond
Montage International is in the midst of an ambitious expansion plan for its Montage and Pendry brands.
Priceline's Lesley Klein on creative campaigns and why revenge travel is 'out'
Senior editor Jamie Biesiada spoke with Klein about the "Go to Your Happy Price" campaign, its reach and her mission to...
Quint CEO Brian Ruede on the evolution of events travel
As the company works to expand its services, Ruede spoke with senior editor Nicole Edenedo about what lies ahead.
Marriott CEO Anthony Capuano on what lies ahead for the world's biggest hotelier
Capuano talked about Marriott jumping into the midscale sector and betting big on all-inclusives.
Princess' John Padgett on how passengers react to OceanMedallion technology
Cruise editor Andrea Zelinski spoke with Padgett, the line's president, about the wearable device and its privacy implications.
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