How should travel advisors manage client expectations?

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Travel advisors, how do you handle it when a client has unrealistic expectations? What if they ask to stay at a property you wouldn't recommend (especially if they serve truly lackluster midnight hotdogs)? What do you do when their budget is unrealistic for the trip they want? Or, what if they have a really bad experience while they're in-destination? Get advice on all that and more in this week's episode of Trade Secrets, where co-hosts Emma Weissmann and Jamie Biesiada are joined by Abbey Meyer, CEO of Sky High Travel in St. Louis.

This episode is sponsored by Iberostar Hotels & Resorts.

Further resources

Sky High Travel on the web, Facebook and Instagram

• Trade Secrets episode with Tique's Jennifer Jacob, who talks about the "bless and release" method of breaking up with clients
• Abbey Meyer on Humans in the Hot Seat

Need advice?

Call our hotline and leave a message: (201) 902-2098
Email us: tradesecrets@travelweekly.com

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