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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Technology
Sabre's air bookings dip, but overall bookings rise
Sabre reported a 9% increase in lodging, ground and sea bookings.
With AmTrav, Breeze Airways inks first corporate travel deal
With its AmTrav partnership, Breeze is launching an exclusive BreezeCorp bundle featuring business traveler-friendly benefits.
Delta CEO says CrowdStrike outage cost the airline $500 million
That includes customer compensation and lost revenue. Ed Bastian says Delta will sue for damages.
U.S. court blocks DOT's new rule on ancillary fee disclosure
The rule would have required airlines to disclose full fares, including all ancillary fees, when a flight search is conducted.
Alienating travel agencies could cost American Airlines $1.5 billion
The airline has ceased its laser focus on direct and NDC distribution, but the damage has been done.
Hawaiian Airlines pushes NDC content live in Sabre
The launch makes Sabre the first GDS to list NDC-enabled Hawaiian fares.
Tauck offers advisors a marketing tool for river cruise groups
The technology is powered by destination-content platform Approach Guides.
What it's like to fly Hawaiian with Starlink WiFi service
I tried out the carrier's free Starlink WiFi last week on a flight from San Diego to Maui. It performed beyond my expectations.
Flurry of travel insurance claims expected after global tech outage
InsureMyTrip said more than 1,600 of its customers had plans to fly Friday, meaning they could potentially be affected by the...
Ryanair flights are coming to Expedia Group OTAs
Shoppers on Expedia sites will be able to purchase standalone tickets or vacation packages that include Ryanair flights.
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
Delta's chief operating officer will depart this month
The U.S. still forbids travel to North Korea
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