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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Agent Issues
Carnival gets the Celebration Key party started in Atlanta
A four-city tour called "Your Peek at Paradise" is educating travel advisors about the Carnival private destination in Grand...
Technology takes center stage at Virtuoso Travel Week
Virtuoso chairman and CEO Matthew Upchurch has often said that technology's role can help advisors "automate the predictable so...
Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
In Nebraska, there won't be a tax on travel advisors' services
According to ASTA, the Nebraska Legislature passed a tax plan that retains an exemption for travel advisors' services.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
Hilton launches new luxury program for travel advisors
Hilton for Luxury replaces the Impresario platform and adds a concierge desk for advisors.
Delta reaches new deals with two GDSs and is close to a third
The deals include full-content commitments for legacy systems and without surcharges. Meanwhile, Delta continues its...
A recent rise in jobless rate carries pros and cons for travel
People looking for work will find plenty of opportunities right now in travel and hospitality. But if the unemployment rate...
VisitBritain refreshes travel advisor training
The training program consists of four chapters: attractions, accommodations, events and experiences.
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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