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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Sustainable Travel News
Madagascar making its mark in high-end, sustainable travel
New luxury properties and wildlife experiences are making the pristine island nation off Africa's east coast a destination to...
FAA awards grants for the production of sustainable aviation fuel
The FAA has awarded $291 million in grants, which are geared toward reaching a goal of 3 billion gallons of domestic SAF...
Another way for cruising to reduce emissions: Smart itinerary planning
MSC plans to use a planning tool called OptiCruise to reach what it described as "optimum efficiency" without sacrificing...
Intrepid hires its first chief impact officer
Public policy and technology expert Payton Iheme is tasked with accelerating the company's global sustainability and impact...
A focus on overtourism overlooks destinations' problems
Overuse of the term "overtourism" is leading to what travel experts call a generalization of specific problems that arise in...
Air New Zealand scraps 2030 carbon target
The airline said the affordability and availability of alternative jet fuels are "outside the airline's direct control."
Samara Karoo Reserve creates cheetah-tracking package
The three-night Cheetah Trail experience enables guests to learn about cheetah conservation efforts and track the endangered...
Maui takes step toward crackdown on short-term rentals
The Maui Planning Commission unanimously voted for a proposal that would ultimately eliminate more than 7,000 short-term...
Is the travel industry ready to engage with climate justice?
A new report, "Climate Justice in Tourism," pushes to show how climate change affects people disproportionately and why it's...
Tapping travel for out-of-this-world experiences
So how do you go from singing with Ringo Starr on his "Vertical Man" album to managing Buzz Aldrin and working with veteran...
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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