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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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On The Record
Ilihia Gionson on Hawaii's tourism slump
The Hawaii Tourism Authority's public affairs officer addressed sluggish visitation and how the HTA is marketing Maui and...
Finnair's Jenni Suomela and Pasi Kuusisto on its NDC approach
The Finnair executives talked about the carrier's NDC plans and getting agencies on board.
TMC Hospitality's Philip Bates on carving out a niche in the boutique sector
Hotels editor Christina Jelski spoke with Bates about the latest news on the company's expanding portfolio.
Travel Experts' Claire Canady on the agency's poll and what it says about sales
The poll found that while nearly half (49.2%) of advisors are seeing higher sales compared with last year, 16.8% said sales are...
Royal Caribbean's Vicki Freed on Utopia's vibe
Freed talks about the onboard experience and what makes this ship different from the Icon of the Seas.
Tyler Hickman of Icy Straight Point on growth and managing Alaska cruising
Hickman spoke with cruise editor Andrea Zelinski about how the destination, and others being built by parent company Huna Totem...
James Bermingham of Virgin Hotels Collection on growth and synergies
Hotels editor Christina Jelski caught up with the CEO of Virgin Hotels Collection to get an update on expansion plans, the boom...
MickeyTravels' Greg Antonelle on Disney's Epcot overhaul
Antonelle, owner of the Windermere, Fla.-based agency, spoke with Travel Weekly senior editor Jamie Biesiada about the changes...
Royal Caribbean Group CEO Jason Liberty on cruiser loyalty within its brands
Liberty spoke with cruise editor Andrea Zelinski about the new status-matching program and the power of rewarding loyalty.
Roger Block looks back on his career at Travel Leaders
Block discusses his new advisory role, what he's looking forward to doing with his newfound free time and where Travel Leaders...
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