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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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At CruiseWorld, executives lament the price gap with resorts
While lower prices make cruising a better value and is a key selling point for travel advisors, cruise executives said the price differential is too large.
NCL's Chernesky: We want to make it easy for advisors to work with us
After cracking jokes to travel advisors at CruiseWorld, the Norwegian Cruise Line sales exec turned serious. "Our ultimate goal is to become the easiest brand that you work with," he said.
Unique Vacations' Gary Sadler offers a breakfast toast to advisors
In an often light-hearted address the exec with Sandals' sales and marketing arm thanked travel advisors for "believing in us as an organization and trusting us as a brand."
Pitch Perfect session tackles river and small-ship cruising
Executives for river and small-ship ocean cruise lines were in the hot seat for a live selling session at CruiseWorld.
Royal Caribbean to advisors: Don't sell Utopia short
Speaking at CruiseWorld, Royal Caribbean execs Michael Bayley and Vicki Freed said there's money to made selling Utopia of the Seas' short sailings when it debuts next summer.
Israel tourism exec addresses advisors: 'Tourism still matters'
Chad Martin, the Israel Ministry of Tourism's director of the U.S. Northeast region, arrived at Travel Weekly's CruiseWorld to address travel advisors. They responded with a standing ovation.
At CruiseWorld, Pitch Perfect session explores many takes on luxury
Travel advisors must pay heed to what makes their high-spending clients tick, and suppliers must have what advisors need to get the sale.
MSC's homeport update: Working on Galveston, building in Miami
The line is still in talks with Galveston Wharves to sail from the Texas port, and work continues apace on its new terminal in Miami, which will be able to process 36,000 passengers a day.
Princess offers peek at entertainment options on the Sun Princess
Princess Cruises on Wednesday revealed the shows to be featured on the line's first Sphere-class ship. Entertainment will be performed in three venues: The Dome, the Piazza and the Princess Arena.
From left, Norwegian Cruise Line president David Herrera, Regent Seven Seas Cruises president Andrea DeMarco, Oceania Cruises president Frank A. Del Rio and Travel Weekly editor-in-chief Arnie Weissmann. Photo Credit: Jerry Limone
NCLH Presidents Panel shares stage with Frank Del Rio's legacy
Executives on the panel pointed to his philosophy or aligned themselves with the direction he set during his three decades in the cruise industry.
Royal's Jason Liberty pumps up private islands at CruiseWorld
The Royal Caribbean Group CEO said advisors can expect more private-island-only sailings in the future.
Catching up with Carnival presidents: Bundles, booking window and more
The presidents of Carnival Cruise Line, Holland America, Princess and Seabourn talked strategy and trends with Travel Weekly editor in chief Arnie Weissmann and a surprise moderator: Carnival Corp. CEO Josh Weinstein.
Will advisors adopt fees? Will Gen Z use agents? Cruise sales 'masterminds' have thoughts
More than a half-dozen questions were posed to seven sales execs at the Mastermind Leadership panel. Some were broad and future-looking; others asked panelists to look back on their careers.
In CruiseWorld opener, Carnival CEO Josh Weinstein talks cruise-pricing value
Weinstein discussed the value proposition between land and cruise vacations as a double-edged sword: He championed the value of cruising but lamented how wide the gap is.
Carnival's Adolfo Perez to advisors: You need a business plan
Perez has a message for all travel advisors, whether they are franchise owners, full-time independent contractors or part-timers, and he shared it from the CruiseWorld stage.
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Highlights from CruiseWorld 2023: Connections and conversations
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Nov 09, 2023
CruiseWorld, Travel Weekly's annual gathering of travel professionals, cruise executives and other top suppliers, welcomed more...
Highlights from CruiseWorld 2023: Connections and conversations
Highlights from CruiseWorld 2022
Highlights from CruiseWorld 2021
Highlights from CruiseWorld 2019, Day 3
Highlights from CruiseWorld 2019, Day 2
Highlights from CruiseWorld 2019, Day 1
Pitbull brings down the house at CruiseWorld
Pitbull wows the crowd at CruiseWorld
Highlights from CruiseWorld 2018
Day 3 of CruiseWorld
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Sponsored Content: Playa Hotels & Resorts Provides an Update at CruiseWorld 2022
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Nov 07, 2022
Ken Shapiro, Publisher/Editor-in-Chief of TravelAge West, talks one-on-one with Andrea Wright of Playa Hotels & Resorts about...
Sponsored Content: Playa Hotels & Resorts Provides an Update at CruiseWorld 2022
Sponsored Content: Exoticca Provides an Update at CruiseWorld 2022
Sponsored Content: New Orleans Provides an Update at CruiseWorld 2023
Sponsored Content: Azamara Provides an Update at CruiseWorld 2022
Sponsored Content: Holland America Line Provides an Update at CruiseWorld 2023
Sponsored Content: Hertz Provides an Update at CruiseWorld 2023
Sponsored Content: Silversea Cruises Provides an Update at CruiseWorld 2022
Sponsored Content: TBO Holidays Provides an Update at CruiseWorld 2022
Sponsored Content: New Orleans & Company Provides an Update at CruiseWorld 2022
Sponsored Content: Brightline Provides an Update at CruiseWorld 2023
Sponsored Content: Virgin Voyages Discusses the Onboard Experience at CruiseWorld 2021
Sponsored Video: Outside Agents Primer on AI for Travel Advisors
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