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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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How launching a ship increased my appreciation of travel agents
Industry exec Frank Belzer has always been a big fan of advisors. But his regard for them is even greater after involving them...
How hotels can best help disabled travelers
Adding ADA info to your hotel's website is a boon to travelers. Jake Steinman, founder and CEO of TravelAbility, explains why.
Tracing Juneteenth's roots and meaning
Travel personality Denella Ri'chard reflects on Juneteenth's importance, and three cities with special connections.
Finding my true vacation spot
Tamara J. Walker, a historian and associate professor of Africana Studies at Barnard College, recounts a recent visit to Belize...
Are you a travel agent or travel advisor? Why your answer matters
Planning a vacation has become more complicated than ever. That's why industry veteran Frank Belzer says that in order to...
Here's why travel advisors continue to thrive
Margaritaville at Sea's Frank Belzer says he's been hearing about the demise of travel agents for nearly two decades. He isn't...
Why Black History Month is important to me
Travel personality Denella Ri'chard on Black History Month: "It serves as a time of reflection to educate all people about the...
Making AI work for you
According to travel advisor Bob Burke, the best way for advisors to meet the growing challenge from artificial intelligence is...
A new mix of passengers requires a different approach from airlines
J.D. Power's Michael Taylor says an increase in infrequent flyers presents airlines with a very real challenge: adjust to the...
JSX's response: Our safety record is second to none
Alex Wilcox, CEO of the public air charter operator, responds to criticism of its safety procedures and business plan.
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