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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Sponsored Video: AmaWaterways' Icon Rudi Schreiner Shares Exciting River Cruise News
In this video, river cruising icon and innovator Rudi Schreiner, Co-Founder and President of AmaWaterways, talks with Ken...
Sponsored Video: RIU Hotels & Resorts Shares Exciting Brand News
In this video interview Luis Dragonné, Manager of Business Development USA & Canada for RIU Hotels & Resorts, sits down with...
Talking About Luxury Redefined With ALG Vacations
Jacki Marks, Global Head of Trade Brands, ALG Vacations joins our EVP of Marketing and Partnerships, Mary Pat Sullivan, to talk...
Sponsored Video: Exciting Updates from Visit Lauderdale's President & CEO
Visit Lauderdale's President and CEO Stacy Ritter is making sure everyone knows just how welcoming Fort Lauderdale is for...
Sponsored Video: Wellness and Culinary Options are a Priority for Virgin Voyages
In this interview, Jason Maltais, Senior Manager Global Charter, Meeting and Incentive Sales for Virgin Voyages and Ken...
Sponsored Video: AmaWaterways Offers New Ships, Theme Cruises and Hot Destinations
In this conversation between Alex Pinelo, Senior Vice President of Sales for AmaWaterways, and Ken Shapiro, Vice President,...
Sponsored Video: The Travel Corporation's Trends, Opportunities and Sustainability Efforts
The Travel Corporation's Chief Engagement Officer, Guy Young, is bullish on touring and on travel advisors. In this informative...
Sponsored Video: Classic Vacations Launches New Travel Advisor Resources
In this wide-ranging interview, Ken Shapiro, Publisher/Editor-in-Chief of TravelAge West, talks to Melissa Krueger, the dynamic...
Sponsored Video: Scenic Luxury Cruises & Tours Expands Their Offerings in 2024
Just a couple of Kens talking about exciting news from Scenic Luxury Cruises and Tours! Ken Muskat, Managing Director for...
Sponsored Video: Fiji Airways' New Aircraft and Improved Travel to North America
In this interview with Akuila Batiweti, Chief Marketing & Customer Officer for Fiji Airways, Ken Shapiro,...
Sponsored Video: RIU Offers an All Inclusive Experience for All Budgets
As one of the largest global hospitality companies, RIU Hotels and Resorts has something for every type of traveler in some of...
Sponsored Video: Top Selling Points for Booking Luxury Vacation Villas
Booking a villa can mean a special, unforgettable vacation experience for clients — as well as the opportunity for great...
Sponsored Video: Avoya Travel Shares Legacy and Newest Developments for the Travel Advisor Community
Jeff Anderson, Co-CEO of Avoya Travel, joins Mary Pat Sullivan to discuss the Avoya business model, the company's legacy,...
Sponsored Video: Celestyal Cruises Offers New itineraries and Advisor Resources
Some travel advisors may not be as familiar with small-ship cruise line Celestyal Cruises…but they should be. The company...
Sponsored Video: The Latest News From Avalon Waterways
Avalon Waterways is one of the original innovators when it comes to river cruising. Here, Pam Hoffee, President of Avalon...
Sponsored Video: Getting Updates and Down to Business With Hurtigruten
Hurtigruten Norway has several incredible opportunities for your clients to truly experience the beauty and magic of the...
Sponsored Video: What Makes Majestic Resorts So Special?
Some travel advisors may be unfamiliar with Majestic Resorts. In this video with Lucien Echavarria, Director of Sales and...
Sponsored Video: Outside Agents Primer on AI for Travel Advisors
In this one-of-a-kind interview, Chad Burt, Co-Founder and Co-President of Outside Agents, shares real-world examples of how...
Sponsored Video: United Airlines Stands Strong with Hawaii
United Airlines has been flying to Hawaii for more than 75 years and is deeply involved in the community within the islands. In...
Sponsored Video: The Role of an Aon Travel Insurance Broker in Today’s Marketplace
Beth Godlin, president of AON Travel Practice, talks with PhocusWire editor in chief Mitra Sorrells in the PhocusWire studio at...
Sponsored Video: On the Job With Windstar Cruises
Windstar Cruises’ Chief Commercial Officer Janet Bava has done quite a bit of “on the job” learning in her first three months...
Sponsored Video: Delta Air Lines Offers New Flights
Well, travel is certainly back, and nowhere is that more apparent than at Delta Air Lines. With new flights, new amenities, new...
Sponsored Video: Atelier de Hoteles Resorts Represent Modern Luxury
Some travel advisors might still be unfamiliar with the properties under the Atelier de Hoteles flag. But luxury clients will...
Sponsored Video: Discover the Latest from Radisson Hotel Group
Many people may think of Radisson Hotel Group as focused on business-focused properties, but the company also boasts a large...
Sponsored Video: Pleasant Holidays
Travel to Europe has been off the charts these past few years, and nobody knows more about that then Pleasant Holidays. With...
Sponsored Video: Tauck's Mahar Builds Bridges
Dan Mahar, CEO of Tauck, shares some nostalgia and the true success of the Tauck Bridges program launched 20 years ago. In a...
Sponsored Video: Marriott in Hawaii Shares the Latest News
Marriott properties in Hawaii run the gamut, offering the ultimate in luxury to family-oriented resorts and more. Hear the...
Sponsored Video: A Cruise to Antarctica Different Than Any Other
There are few locations hotter than Antarctica these days (pun intended!). And there is no better expert in the destination...
Sponsored Video: Classic Vacations Celebrates 45 Years of Hawaiian Island Experiences
Classic Vacations has been working with travel advisors to send their clients to the Hawaiian Islands for 45 years. It’s hard...
Sponsored Video: Discover a New Luxury Escape: Corazon Cabo Resort & Spa
Corazon Cabo Resort & Spa is one of the most unique resorts in Los Cabos. From its location on one of the only swimmable...
Sponsored Video: How Travel Advisors Influenced Marival’s Newest Mexico Resort
As a family-owned, truly authentic Mexico hospitality brand, Marival Resorts has proven it knows how to take care of all kinds...
Sponsored Video: La Paz, Mexico: An Untapped Gem for Adventure and Relaxation
Luz María Zepeda, Managing Director of the La Paz Tourism Board in Mexico, describes La Paz’s special location and how to get...
Sponsored Video: Learn Why Sandos Hotels & Resorts Are Ideal for Every Client
Sandos Hotels & Resorts, has four primary locations in Mexico – and each of its properties offers something different for...
Sponsored Video: Melia's Destination Inclusive Concept Offers Exciting Experiences
Melia International is one of the world’s top hospitality companies, yet many travel advisors are not up to date on all the...
Sponsored Video: Posadas Offers a New Travel Advisor Program and More Exciting News
Posadas brands such as Fiesta Americana are practically synonymous with hospitality in Mexico, and successful travel advisors...
Sponsored Video: Why Travel Advisors Should Partner with RIU
As a worldwide hotel brand, RIU has a lot going on. With properties in so many iconic destinations, there is always a RIU...
Azamara Small Ship Cruises to Exciting Destinations
Michelle Lardizabal, Chief Sales Officer, North America Sales, Azamara joins Northstar’s EVP of Marketing and Partnerships,...
Sponsored Video: Holland America Line and the Travel Advisor Community
Rob Coleman, VP of North America Sales for Holland America Line, joins Mary Pat Sullivan, Northstar's EVP of Marketing and...
Sponsored Video: River Cruises: What's New in 2024 for AmaWaterways
Alex Pinelo, Senior Vice President of Sales for AmaWaterways, joins Ken Shapiro, Publisher/Editor-in-Chief of TravelAge West,...
Sponsored Video: How to Weather Travel Storms with Allianz
Richard Aquino, Vice President and Head of Sales for Allianz, joins Northstar’s EVP of Marketing and Partnerships for Northstar...
Sponsored Video: Silversea Adds a New Gem to the Water
Silversea has another new gem in the water with the launch of Silver Ray, joining this Ultra Luxury Cruise Line’s fleet. Joe...
Sponsored Video: In-Depth European River Cruise Experiences
Elisabeth Sadler, Vice President of River Cruise Product, Scenic Luxury Cruises & Emerald Cruises, joins Northstar’s EVP of...
Hurtigruten Expeditions Executive Interview
Sustainability is not just a hot topic, it is the corporate philosophy for Hurtigruten. In this conversation, Hurtigruten’s...
Sponsored Video: A World of Possibilities with National Geographic Expeditions
Jodi Bainter, Director of Travel Agency Sales at Disney Destinations Sales Solutions, joins Northstar SVP of Marketing Mary Pat...
The Evolution of Travel Insurance
Beth Godlin, President of Aon’s Affinity Travel Practice, joins Northstar SVP of Marketing Mary Pat Sullivan to talk travel...
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