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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Madagascar making its mark in high-end, sustainable travel
New luxury properties and wildlife experiences are making the pristine island nation off Africa's east coast a destination to...
A luxury hide in Botswana's Mashatu reserve that should click with photographers
The Lala Limpopo Sleepout Hide is a suite that accommodates up to four and offers ground-level views of animals coming for a...
'Africa is not a country': Tourism officials sound off over coverage of a localized mpox outbreak
Industry leaders say reports about an outbreak of the virus in the Democratic Republic of Congo is the latest example of how...
Globus launches small-group tour product
The Small Group Discovery tours average 15 to 18 guests and are bookable now, with departures starting in 2025.
Voaara, a new luxury resort, is set to open in Madagascar
Philippe Kjellgren, the founder of the Kiwi Collection and PK's List, is behind Voaara, which is located on the island of...
Africa's action plan for adventure travel
Destinations on the continent are encouraging visitors to get out of their safari vehicles and try activities like...
Stepping back in time on Kenya's Lamu Island
The island's Lamu Town is a Unesco World Heritage site that offers visitors a peek at what life in a Swahili trading town was...
New wellness experiences at Cape Town's Future Found Sanctuary retreat
The small-group packages offer a blend of physical activities, such as yoga and hiking, with mental and emotional practices...
Protea Hotels by Marriott expanding its footprint in Africa
The hotel brand has opened the Protea by Marriott Luanda, its first property in Angola, and the Protea by Marriott Pretoria...
What a new currency policy in Zambia would mean for tourists
The Bank of Zambia recently proposed a policy aimed at strengthening the local kwacha as the sole legal tender for domestic...
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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