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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Aviation
Delta's chief operating officer will depart this month
Delta has no immediate plans to replace Michael Spanos, who joined the airline just over a year ago as its chief operating...
The DOJ didn't challenge the Alaska-Hawaiian merger. What will the DOT do?
The Justice Department did not impose any conditions on the two airlines, but the Transportation Department could very well do...
How important are free checked bags? Southwest is surveying customers
The airline is gauging customer sentiment on paying for checked bags. It is the only major U.S. carrier that doesn't charge...
U.S. will require inspection of pilot seats on Boeing 787s
One of the jets went into a dive when the captain's seat lurched forward without warning and disconnected the plane's autopilot...
Delta reaches new deals with two GDSs and is close to a third
The deals include full-content commitments for legacy systems and without surcharges. Meanwhile, Delta continues its...
Delta launches SkyMiles business travel perks
The Delta Business Traveler program is available to business owners and employees who travel for work at companies of all...
Alaska and Hawaiian clear a big hurdle toward their airline merger
Antitrust regulators at the Department of Justice won't challenge Alaska Airlines' proposed acquisition, and the two airlines...
Edelweiss to fly Zurich-Seattle route
The leisure-focused airline, which is part of Lufthansa Group, will fly twice weekly between Zurich and Seattle next summer.
FAA awards grants for the production of sustainable aviation fuel
The FAA has awarded $291 million in grants, which are geared toward reaching a goal of 3 billion gallons of domestic SAF...
New main terminal opens at Portland International Airport
The terminal was designed as an homage to the Pacific Northwest environment.
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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