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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Checking In columns
How two hoteliers got a social media boost from documenting inn-provements
There are few things social media loves more than a good makeover.
Sustainable down to the last grain of sand
Kurt Bjorkman, COO of the luxury California resort The Ranch at Laguna Beach, may be in the hospitality business, but as a...
Two Leading Hotels that keep it in the family
About 85% of properties in the Leading Hotels of the World portfolio are family-owned. Here are stories behind two of them.
Hotels have deep sleep covered
If 2022 and 2023 were the years that travelers sought to make up for lost time, then 2024 is perhaps the year jet-setters adopt...
A funny thing happened on the way to yoga
I've tried unusual wellness offerings, but I laughed at this one.
A taste of things to come from Hyatt
Hyatt is launching a chef-driven dinner series, Impression Makers Supper Club, at the Impression Moxche by Secrets, in Playa...
A funny thing happened on the way to check-in
What do improv comedy and hospitality have in common? At the Vendue, the two have plenty of overlap, thanks to an innovative...
Are we past the tipping point?
Without fail, nothing divides traveler opinion more dramatically than the topic of tipping.
All-inclusive resorts go ... small?
A shift in the way some all-inclusives are marketing themselves suggests that for some guests, bigger may not always be better.
A luxury advisor rates U.S. News' hotel rankings
Cindy Salik, an advisor with New York-based Embark Collective, provides her take on the publication's 2023 list.
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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