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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Coronavirus Latest News
Good news for Hawaii in new report
The University of Hawaii Economic Research Organization says the Islands' pandemic recovery is "largely complete."
Safari lodges refocus on families
With the Covid-era boom in multigenerational travel sticking around, Africa’s lodges and camps are increasingly offering...
2023, A year in review
Cruise’s comeback, wars in the Middle East and Europe, the Maui wildfires, the Disney-DeSantis feud and JetBlue’s days in court...
After record period of ship removals, younger, more efficient fleets remain
Thirty-eight vessels were sold to shipbreaking yards since the pandemic began. The result? A worldwide cruise fleet of larger,...
Mastercard report sees business travel at tipping point
With global business travel staging a comeback after years of uncertainty, Mastercard's survey of travel decision-makers...
U.S. destinations cheer the return of Chinese travelers
China has opened outbound group tourism to several countries, including the U.S.
LGBTQ travel is surging after a slow pandemic recovery
Research by Community Marketing & Insights suggests travel is largely happening at a greater level than before the pandemic...
San Francisco still struggling with hotel, tourism comeback
It's no secret that San Francisco has lagged behind other major U.S. cities in terms of its tourism comeback, but the scope of...
The booking curve has lengthened, but tour companies say close-in trend lingers
There are still a high number of last-minute bookers, and it can be a challenge to accommodate them.
Brand USA chief Chris Thompson on how the U.S. stays competitive
Thompson talked about issues that tend to impact inbound travel to the U.S. and the importance of staying competitive.
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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