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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Race & Diversity
Latest News
Dispatch, Virginia: Black cuisine celebrated at the Salamander Resort
For those attending The Family Reunion at the Salamander Middleburg, the instructions are clear: come as friends, leave as...
Journeys
Offering travel insurance just makes business sense
Ultimately, offering travel protection is about more than just providing a service; it's about enhancing your professional...
The Folo
Tours that celebrate Black heritage -- A Summer Series episode
In this episode we take a look at a new company called Black In that's building tours to celebrate Black history and support...
Tours
Intrepid hires its first chief impact officer
Public policy and technology expert Payton Iheme is tasked with accelerating the company's global sustainability and impact...
Cruise
Travelmation is partnering with Royal Caribbean for accessibility cruise
The first Travelmation Accessibility Cruise will sail on the Utopia of the Seas in October 2025.
Corporate Travel
Anita Salvatore, new CEO of CTM North America, notches win for women in travel
Salvatore's ascension means five of the 10 largest U.S. travel agencies will have women in the role of either CEO or president.
Corporate Travel
CWT focuses on messaging capabilities, sustainability in lead-up to acquisition
CWT chief customer officer Nick Vournakis discusses preparing for the Amex GBT acquisition; merging AI, messaging and travel...
Forum
How hotels can best help disabled travelers
Adding ADA info to your hotel's website is a boon to travelers. Jake Steinman, founder and CEO of TravelAbility, explains why.
More News
The first Black-owned travel agency - A Summer Series episode
In honor of Juneteenth, this week we're highlighting an episode about Henderson Travel, the first Black-owned, accredited...
In search of Black history in Amsterdam
The ASTA River Cruise Expo helped me find Black heritage in Amsterdam.
Three Black-owned hotels empower their communities
Writer Mariette Williams reached out to three Black hotel owners to talk about hospitality, family legacies and what hotel...
DEI backlash: Travel's diversity initiatives meet resistance
Four years after the widespread adoption of diversity, equity and inclusion programs in corporate America, a backlash to the...
Stories behind the first Black-owned travel agency in the U.S.
Gaynelle Henderson, the president of Henderson Travel Services, the first accredited, Black-owned travel agency in the U.S.,...
The first Black travel agency flourished, overcoming immense challenges
Henderson Travel Service opened in Atlanta in 1955. The founders' daughter, Gaynelle, is now semiretired but working to keep...
Dispatch, Gambia: Village dance circle drums up childhood memories
Travel Weekly's Nicole Edenedo recalled Nigerian banquet dances in her youth when she visited a Gambian village during a...
Why Black History Month is important to me
Travel personality Denella Ri'chard on Black History Month: "It serves as a time of reflection to educate all people about the...
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The DOJ didn't challenge the Alaska-Hawaiian merger. What will the DOT do?
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Popular Today
Most Read
The DOJ didn't challenge the Alaska-Hawaiian merger. What will the DOT do?
Environmental protestors disrupt cruises in the Netherlands
How important are free checked bags? Southwest is surveying customers
Universal Orlando's new luxury hotel will have an entrance to Epic Universe
In summer 2026, Princess will operate two ships in the Caribbean
Our Voices
From the Window Seat
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
The D.R.'s next big resort destination
Miches, located 90 miles west of ultrapopular Punta Cana, is currently home to a Club Med. But some other big hospitality...
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