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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Postcards from Asia
Tapping travel for out-of-this-world experiences
So how do you go from singing with Ringo Starr on his "Vertical Man" album to managing Buzz Aldrin and working with veteran...
Finding my inner voice through my clones
With a little time on her hands during Lunar New Year, Yeoh Siew Hoon played around with speech synthesis technology. Here's...
The Wood Dragon comes in for a landing
In the auspicious year of the Wood Dragon, we can expect opportunity and excitement.
Rediscovering Japan
Change is brewing in Japan, a land as fascinating as ever.
A chat with 'Mr. Asia'
Catching up with Bob Guy, aka "Mr. Asia," was like a walk down memory lane, and yet you can tell he still has a very firm...
I'm excited -- and a little bit terrified -- about 2023
A mix of emotions for the year ahead as Asia travel comes roaring back.
The two faces of Asia
As the masks come off and travel comes back, there are two Asias. In the southeast, things are pretty much open and welcoming....
Greetings from Thailand: Recalling the past, indulging in the present
Yeoh Siew Hoon's long-awaited return to Thailand turned out to be as much about discovering what's new as it was about...
A return to Siem Reap, and quieter days
My first visit to the Cambodian city was in 1995, when it had just opened to international tourism. Returning there recently,...
Housebound -- again -- but hopeful for 2022
It was clear from the presentations at the recent WiT Japan & North Asia event that the region's tourism visionaries have been...
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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