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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Reality Check columns
May I introduce you to Malaga?
The sophistication of Malaga, a port call on a Regent Seven Seas cruise, made an unexpectedly strong impression.
Ramblings from La Rambla
In the food(ie) fight for hot destinations, my euros are on Spain.
The change in the air goes beyond the election
The smart traveler is doing two things, and the smart advisor had better be quick to keep up with these changes.
Filling jobs, a la Jobs
Who's my agency mentor? You might have heard of Steve Jobs?
Don't get why we don't sell air? Our clients do
Every travel professional needs to specialize in something broad or something specific. We have a fairly sophisticated...
Fighting the good fight -- even on Sunday
Ours is the dream-fulfillment business. Yes, we have beaches and castles and charming cities high on a hill. But travel can...
Remember when travel agencies needed customer parking?
Our profession has changed. In the Travel Institute's industry report last year, it said that 71% of travel agents now work as...
Here's a bucket-list item that is getting old
I am trying to meet up with a specific individual who happens to live a fair distance away.
Paradise is a flight and a drive away
The Turks and Caicos Islands are as drop-dead gorgeous and wonderful as the press reports tell us. But first, you have to go...
There's a new hurdle for agencies, and I'm as stumped as you
While our business models may be very different, I am having the same challenges you are when it comes to finding the best...
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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