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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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ReThinking Tourism
Best service lessons with hospitality living-legend Horst Schulze
In this ReThinking Tourism video, columnist Doug Lansky interviews the Ritz-Carlton founder about some of the key factors to...
Five things top destinations are getting right
In this ReThinking Tourism video, columnist Doug Lansky interviews Travel Weekly editor in chief Arnie Weissmann about his...
Can destinations offer the solution for plane emissions?
In this ReThinking Tourism video, columnist Doug Lansky interviews Rodney Payne, the CEO of Destination Think!, a destination...
Next level intelligence with big data: Interview with Gonzalo Robredo, part two
In this ReThinking Tourism video, columnist Doug Lansky interviews Gonzalo Robredo, former president of Buenos Aires, on what...
The crucial value-add most advisors and hotels are forgetting
In this ReThinking Tourism video, columnist Doug Lansky interviews Gonzalo Robredo, former president of Buenos Aires Tourism,...
How to save Venice from itself
A city as special as Venice needs some new ideas and tough policies to keep from getting "loved to death" by all the visitors....
The future of airports: An interview with airport developer John Selden
Columnist Doug Lansky interviews airport developer John Selden to find out where air travel is headed in terms of airport...
Could Europe's hot summer cause a long-term change in travel plans?
Columnist Doug Lansky interviews Olivier Ponti at Forward Keys to find out what sort of impact this summer's wildfires and...
The brutally honest airline etiquette video
This tongue-in-cheek video is just meant to cast some light on the unspoken etiquette rules of flights, and maybe educate a few...
The brutally honest eco-travel video
Despite the best of intentions, there's an awful lot of inconsistencies when it comes to eco-travel.
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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https://www.travelweekly.com/ReThinking-Tourism