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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Sustainable Travel News
Dive center opens at Golden Rock Resort on St. Eustatius
Statia Divers by Golden Rock Resort caters to divers of all skill levels with PADI courses as well as dive experiences tailored...
Did water-gun protest in Barcelona cross a line?
Tourism professionals said that when residents squirted visitors while protesting overtourism, they sent the wrong message.
Hawaii Tourism Authority launches certification program
Qurator evaluates participating state tourism businesses on six criteria: environment, cultural support, equity, safety,...
Los Cabos eyes continued smart growth
With an anticipated 4.3 million tourists expected this year, the destination has growth on its mind, with a focus on quality...
How Copenhagen is rewarding visitors for sustainable vacation choices
Through a new initiative, visitors are awarded perks like museum tours and kayak rentals in exchange for green actions such as...
Ordering up sustainable gastronomy
On Sustainable Gastronomy Day, the spotlight falls on restaurants in Finland and Slovenia that are maintaining the Continent's...
Aruba implements sustainability fee
The $20 per person fee for visitors arriving by air will support projects such as improved water treatment.
CWT focuses on messaging capabilities, sustainability in lead-up to acquisition
CWT chief customer officer Nick Vournakis discusses preparing for the Amex GBT acquisition; merging AI, messaging and travel...
Celebrity-Lindblad Galapagos deal is a strategic fit
Lindblad is acquiring ships that are a good fit for the company, and they come with two precious licenses to operate in the...
Hawaii governor signs 'regenerative tourism' bill
Gov. Josh Green said the measure will "ensure that our visitor industry grows in a way that respects and preserves our cultural...
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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