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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Delta's chief operating officer will depart this month
Delta has no immediate plans to replace Michael Spanos, who joined the airline just over a year ago as...
How important are free checked bags? Southwest is surveying customers
The airline is gauging customer sentiment on paying for checked bags. It is the only major U.S....
U.S. will require inspection of pilot seats on Boeing 787s
One of the jets went into a dive when the captain's seat lurched forward without warning and...
Delta reaches new deals with two GDSs and is close to a third
The deals include full-content commitments for legacy systems and without surcharges. Meanwhile, Delta...
Delta launches SkyMiles business travel perks
The Delta Business Traveler program is available to business owners and employees who travel for work...
Alaska and Hawaiian clear a big hurdle toward their airline merger
Antitrust regulators at the Department of Justice won't challenge Alaska Airlines' proposed...
More News
The DOJ didn't challenge the Alaska-Hawaiian merger. What will the DOT do?
The Justice Department did not impose any conditions on the two airlines, but the Transportation Department could very well do so, possibly for Hawaiian interisland flying.
Why the CrowdStrike crash hit Delta harder
Delta, CrowdStrike and Microsoft have clashed over the reasons why Delta performed so poorly. It's a clash that appears to be spiraling toward litigation.
Will changes coming to Southwest help or hurt the brand?
CEO Bob Jordan insists that the airline will do assigned seating and extra-legroom seats "the Southwest way." Will it work?
A Southwest identity crisis? No way, says CEO
The airline may be adding its first premium seats, but CEO Bob Jordan is promising that Southwest won't lose its low-cost identity.
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The DOJ didn't challenge the Alaska-Hawaiian merger. What will the DOT do?
Environmental protestors disrupt cruises in the Netherlands
How important are free checked bags? Southwest is surveying customers
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