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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Tour Operators
The U.S. still forbids travel to North Korea
North Korea is reopening to tourism, but U.S. citizens haven't been allowed to travel there since 2017.
Tour operators say North Korea will reopen to tourism
Chinese companies Koryo Tours and KTG Tours each revealed plans to restart North Korea itineraries this winter.
Globus launches small-group tour product
The Small Group Discovery tours average 15 to 18 guests and are bookable now, with departures starting in 2025.
Wrongful-death lawsuit filed over Titan submersible implosion
The family of Paul-Henri Nargeolet, who died in the implosion in 2023, has filed a $50 million lawsuit, accusing operator...
Overtourism solutions: Putting the residents first
"Research shows if residents and workers are not content, then the tourists won't be," said Simon Hudson, a tourism professor...
Tour operator Avanti creates site for advisors to book pre-/post-cruise packages
Avanti is casting a wider net, designing a site for travel advisors who book lots of cruises but not many land packages.
Tauck resumes booking American Airlines, for now
The airline temporarily lifted a policy that penalized tour operators for churning a booking more than once.
Wholesaler Aryyve Vacations abruptly shuts down
Rachel Battles, a travel advisor at Main Street Travel in Front Royal, Va., said she's been scrambling to rebook her clients.
Getting into groups: Advice for travel advisors, Part 1
Group travel can be rewarding but challenging for advisors to sell. In this two-part series, we tap industry professionals for...
Intrepid hires its first chief impact officer
Public policy and technology expert Payton Iheme is tasked with accelerating the company's global sustainability and impact...
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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