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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Legal Briefs
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Understanding terms in master services agreements
One of the biggest problems in corporate travel contracting is that most corporations' standard contract forms -- such as MSAs...
Old host refuses to transfer bookings
If the old host is unwilling to consent, you could be facing an operational nightmare.
Figuring out the right earnout formula
Selling an agency and crafting an earnout? Here's what your attorney needs to know.
Five things to know when buying an agency
If your attorneys have never been involved in travel-industry acquisitions, here's what they probably don't know about.
Agency accreditation: Inside the numbers
Prospective hosts need an industry-recognized accreditation number. Besides ARC, they have three choices: an Iatan number, a...
Can contracts curb social media posts?
The host-IC relationship is a business-to-business relationship, and each party's rights and duties depend on what the contract...
The do's and don'ts of selling travel insurance
There are several conditions that travel advisors need to meet to sell travel insurance to clients. Here's what advisors need...
Getting help with debit memos
Here are some tips for dealing with the too-common problem of debit memos.
Contracts to consider in agency purchases
When you buy an agency, you buy its contractual agreements. Here are the critical deals.
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The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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