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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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On The Record
Camille Olivere on the Globus family of brands' latest agent initiatives
The company has been quietly deepening investments in its trade partnerships to better serve travel advisors.
Heather Layson Brown on what's new at Universal Orlando Resort
Theme park fans eagerly anticipate the opening of Epic Universe in 2025, but there are new products and enhancements coming...
MAST Travel Network's John Werner on plans for a luxury division
The network's president talked about what members are selling, his vision for the luxury program and getting more buy-in from...
Nils Lindstad of Four Seasons Yachts on its CEO search and advisor relationships
Cruise editor Andrea Zelinski spoke with Lindstad about the direction the product is headed in and what travel advisors can...
Airbnb's Jay Carney on Icons and the impact of New York's regulations
Airbnb's head of global policy and communications talked about the company's new Icon experiences and New York's crackdown on...
Outgoing chief Chris Thompson on his time at Brand USA
News editor Johanna Jainchill spoke to Thompson, who is retiring this summer after 12 years as the organization's CEO, about...
Explora Journeys' Chris Austin on how to differentiate the new cruise line
Austin sat down with cruise editor Andrea Zelinski to talk about the brand and why travel advisors should be putting clients on...
Southwest's Dave Harvey on corporate-travel growth
Southwest's chief sales officer discusses the carrier's inroads in the corporate market.
Emirates' Essa Sulaiman Ahmad on new partnerships, new routes and advisors
News editor Johanna Jainchill spoke with Sulaiman Ahmad about the airline's busy past year, the importance of advisors and its...
Internova's Lindsay Pearlman and Seth Burton on the advantages of simplified GDS
Senior editor Jamie Biesiada spoke with Pearlman and Burton about Internova SNAP, the target market and the benefits to using...
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