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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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River Cruise
Viking says its best booking week in history happened in late July
Advanced sales for next year's cruises are up 20% compared with a year ago, said CEO Tor Hagen during Viking's Q2 earnings...
Amadeus River Cruises will welcome the Amara next spring
As with Amadeus' other new ships in recent years, sustainability and navigation technology are a big part of the Amara's design...
AmaWaterways plans growth on the Mekong River
Changes may be coming to the top deck and pool area of the AmaDara's sister ship, the AmaMaya, which is slated to start sailing...
Getting into groups: Advice for travel advisors, Part 2
In Part 2 of our look at group travel, we explore the intricacies of building and managing groups on cruises, river cruises and...
Century Cruises will introduce a new Yangtze ship in September
The 236-cabin Century Voyage will be the company's fourth ship in its fleet of certified green vessels.
The Paris Olympics are giving river cruises in France a major boost
The 2024 Summer Olympics may have initially softened demand for river cruises in France. But make no mistake: It's now a hot...
A focus on overtourism overlooks destinations' problems
Overuse of the term "overtourism" is leading to what travel experts call a generalization of specific problems that arise in...
AmaWaterways contest for advisors is themed to the Olympics
The Cruise for Gold contest will select three travel advisors to receive bronze, silver and gold medal versions of three...
Viking provides more tools in portal for travel advisors
The cruise company said it has upgraded search capabilities among other improvements.
Scenic Group notches its first national-level preferred relationship
Scenic Group, which includes the Scenic and Emerald lines, has joined American Marketing Group's Travelsavers, NEST and the...
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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