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Striking customer service gold
Lessons on retention, referrals and service -- from my mechanic.
FTC rule excludes franchise agreements
The status of the Federal Trade Commission's new rule prohibiting employee and independent contractor noncompete clauses is...
Ready for the next season of Olympics travel?
It's time to start planning trips for the 2026 Milano Cortina Winter Games in Italy.
A drop in travel advisor salaries, explained
In a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall precipitously. What...
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Corporate Travel
Delta reaches new deals with two GDSs and is close to a third
The deals include full-content commitments for legacy systems and without surcharges. Meanwhile, Delta continues its...
Delta launches SkyMiles business travel perks
The Delta Business Traveler program is available to business owners and employees who travel for work at companies of all...
Internova settles litigation with former employees
Internova had filed lawsuits against host agency NousTravel and founders Barry Noskeau and Anthony Lee Thomas, who previously...
American Express to open Centurion Lounge at Salt Lake City Airport
The lounge is expected to open next year in the airport's Concourse B.
Travelsavers offers marketing service for hotels
The travel agency consortium launched an e-commerce platform enabling hotels to create ads targeted at advisors and their...
After American's mea culpa to trade, TMCs signal they're ready to listen
The airline says it's looking to rebuild relationships with travel agencies; their CEOs are cautiously optimistic about...
Harry Reid Airport in Las Vegas on a record-setting path
The airport served 28.9 million passengers through June, a 2.6% increase from the same period last year, bolstered by its...
Cosmopolitan is now fully part of the MGM Rewards loyalty program
Points accumulated in the Cosmopolitan's Identity rewards program have been transferred to those members' MGM Rewards accounts...
ASTA's Verified Advisor certification can now be used for Iatan accreditation
Additionally, advisors holding VTA certification can opt out of the errors and omissions insurance policy requirement in place...
Sabre's air bookings dip, but overall bookings rise
Sabre reported a 9% increase in lodging, ground and sea bookings.
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Delta reaches new deals with two GDSs and is close to a third
Viking says its best booking week in history happened in late July
NCL to sail more port-intensive Europe cruises in 2026
The U.S. still forbids travel to North Korea
Delta's chief operating officer will depart this month
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