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Carnival representatives talk about Celebration Key at an event in Atlanta.

Carnival gets the Celebration Key party started in AtlantaA four-city tour called "Your Peek at Paradise" is educating travel advisors about the Carnival...

CEO Matthew Upchurch outlined Virtuoso's strategy in providing technology to member agencies.

Technology takes center stage at Virtuoso Travel WeekVirtuoso chairman and CEO Matthew Upchurch has often said that technology's role can help advisors...

Jamie Biesiada

Striking customer service goldLessons on retention, referrals and service -- from my mechanic.

Mark Pestronk

FTC rule excludes franchise agreementsThe status of the Federal Trade Commission's new rule prohibiting employee and independent contractor...

In Nebraska, there won't be a tax on travel advisors' services

In Nebraska, there won't be a tax on travel advisors' servicesAccording to ASTA, the Nebraska Legislature passed a tax plan that retains an exemption for travel...

Arnie Weissmann

A drop in travel advisor salaries, explainedIn a short period of time, an industry recruiter saw advisor salaries rise to record levels, then fall...

The Grand Wailea Maui, A Waldorf Astoria Resort.

Hilton launches new luxury program for travel advisorsHilton for Luxury replaces the Impresario platform and adds a concierge desk for advisors.

Seize the Sea co-owner David Locke (right) in conversation with Avoya Travel chief sales officer Phil Cappelli.

Seize the Sea co-owner David Locke (right) in conversation with Avoya Travel chief sales officer Phil Cappelli. Photo Credit: Jamie Biesiada Avoya’s top-selling advisors give million-dollar adviceWhat makes a million-dollar advisor? While there is no single answer, at Avoya the recipe seems to consist of a few ingredients: specialization, availability and professionalism.

Getting into groups: Advice for travel advisors, Part 2

Getting into groups: Advice for travel advisors, Part 2

In Part 2 of our look at group travel, we explore the intricacies of building and managing groups on cruises, river cruises and private jet tours.

Relationship rebuilding appears to have begun, with American representatives newly assigned to some of its larger TMC partners.

After American's mea culpa to trade, TMCs signal they're ready to listenThe airline says it's looking to rebuild relationships with travel agencies; their CEOs are cautiously optimistic about re-engagement.

A sightseeing boat sails along Copenhagen's colorful Nyhavn waterfront.

Overtourism solutions: Putting the residents first"Research shows if residents and workers are not content, then the tourists won't be," said Simon Hudson, a tourism professor at the University of South Carolina.

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